PRIVACY POLICY

Wolli Creek Real Estate
Wolli Creek Realty Pty Ltd
ABN 45 696 813 484 | ACN 696 813 484

1.      PURPOSE

Wolli Creek Real Estate ("we", "our", "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information in connection with our real estate services, website, and our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).

  1. TYPES OF PERSONAL INFORMATION WE COLLECT

Depending on the nature of our relationship with you, we may collect:

• Full name
• Date of birth
• Residential, postal and business addresses
• Email address
• Telephone numbers
• Government-issued identification documents
• Occupation and employment information
• Financial information relevant to a transaction
• Source of funds and source of wealth information
• Company, trust and beneficial ownership information
• Property ownership and transaction information
• Bank account details for settlement and payment purposes
• Records of communications with us
• Website usage information and technical data

We may also collect sensitive information where authorised by law or where you consent. 

  1. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information:

• Directly from you
• Through property sale, purchase, auction and agency agreements or through rental enquiries and rental applications
• Through enquiries made by telephone, email, website forms or in person
• Through identity verification processes
• From solicitors, conveyancers, brokers, accountants and other professional advisers involved in a transaction
• From publicly available sources
• From government agencies and official registers where permitted by law
• Through our website and digital platforms

Where reasonable and practical, we will collect personal information directly from you.

  1. AML/CTF IDENTITY VERIFICATION

As a reporting entity under the AML/CTF Act, we are required to verify the identity of certain customers before providing designated services.

To comply with these obligations, we may collect and verify:

• Identity documents
• Beneficial ownership information
• Source of funds information
• Source of wealth information
• Information relating to politically exposed persons (PEPs)
• Information required to assess money laundering and terrorism financing risks

Identity verification may be conducted using approved electronic verification systems, including APLYiD and other service providers engaged by us.

Failure to provide requested information may prevent us from providing services or completing a transaction. 

  1. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION

We may collect, hold, use and disclose personal information for purposes including:

• Providing real estate services
• Conducting property sales and auctions and rental management
• Managing client relationships
• Verifying identity
• Complying with AML/CTF obligations
• Assessing customer risk
• Conducting due diligence
• Processing payments and settlements
• Maintaining business records
• Responding to enquiries and complaints
• Improving our services
• Conducting internal administration
• Meeting legal and regulatory obligations

  1. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

• Employees and authorised representatives
• Solicitors, conveyancers and legal advisers
• Financial institutions
• Mortgage brokers and lenders
• Accountants and auditors
• Identity verification providers
• Information technology service providers
• Cloud storage providers
• Government departments and regulators
• AUSTRAC
• Law enforcement agencies
• Courts and tribunals
• Other parties involved in a property transaction where authorised or required

We will only disclose personal information where permitted or required by law.

  1. OVERSEAS DISCLOSURE

Some service providers used by us may store or process information outside Australia.

While we take reasonable steps to ensure overseas recipients handle information appropriately, information stored in cloud-based systems may be accessed from jurisdictions outside Australia.

By providing information to us, you acknowledge that overseas disclosures may occur where reasonably necessary for our operations. 

  1. WEBSITE, COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience
• Support security and system administration

Information collected may include:

• IP address
• Browser type
• Device information
• Date and time of access
• Pages visited
• Referring website information

Most web browsers allow users to manage cookie preferences. 

  1. DIRECT MARKETING

We may use your contact information to provide information about services, properties, promotions and events that may be of interest to you.

You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe facility provided; or
• Contacting us directly.

We will not use sensitive information for marketing without your consent. 

  1. STORAGE AND SECURITY

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure

Security measures may include:

• Secure electronic systems
• Access controls
• Password protection
• Staff confidentiality obligations
• Secure cloud-based storage
• Identity verification safeguards

While reasonable security measures are implemented, no electronic transmission or storage system can be guaranteed as completely secure.

  1. RECORD RETENTION

We retain personal information only for as long as reasonably necessary for business, legal and regulatory purposes.

Where information is collected for AML/CTF purposes, records may be retained for a minimum of seven (7) years as required by law.

When information is no longer required, it will be securely destroyed or de-identified where appropriate.

  1. ACCESS TO PERSONAL INFORMATION

You may request access to personal information we hold about you, subject to exceptions permitted by law.

Requests should be made in writing to our Privacy Officer.

We may require verification of identity before providing access.

 13.  CORRECTION OF PERSONAL INFORMATION

If you believe information we hold about you is inaccurate, incomplete, out-of-date, misleading or irrelevant, you may request correction.

We will take reasonable steps to correct information where appropriate. 

  1. PRIVACY COMPLAINTS

If you have a complaint regarding our handling of personal information, please contact our Privacy Officer.

We will:

• Acknowledge your complaint promptly
• Investigate the matter
• Respond within a reasonable period

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

  1. CONTACT DETAILS

Jenny Licha

Privacy Officer

Wolli Creek Real Estate
Shop 14, 35 Arncliffe Street
Wolli Creek NSW 2205

Telephone: (02) 9599 8145
Email: [email protected]

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The latest version will be available on our website and will take effect from the date it is published.